Some things we say do not make sense

Example 1:
After 30 minutes of test driving vehicles the customer and sales consultant sit down and start to talk.
Sales Consultant: So how did you like the ride?
Customer: Can I tell you the truth?
[Nooo... you mean you were lying all this time?]

Example 2:
Sales Consultant: The sales price for the vehicle after discounts is $20,475
Customer: Does that include taxes and registration?
[well... does it?]
The question asked is almost like some one going to buy a house and you tell them the selling price of the house ies $125,000, and they ask if it includes titling. Or going to computer store and picking up a computer on sale for $325 and assuming that at the cashiers booth you do not have to pay taxes. We are in America, Uncle Sam has got to get his!
Buying a car is no different from buying a house or anything, initial quoted amount is ALWAYS before taxes unless you specifically ask for price after taxes.

Example 3:
Customer walks up to the receptionist
Customer: I talked to somebody, I have an appointment with them.
Receptionist: Is the appointment for sales, service or finance
Customer: Oh its for sales.
Receptionist: For new or used cars?
Customer: New cars
Receptionist: Great, looks like we are getting closer as you have just eliminated 50 other people. Do you know if it was internet, credit union, fleet or regular sales?
Customer: It's internet, here is the email from him!!!!!!
Receptionist looks at the email printout and the email signoff has the sales consultant name, phone number, department and sales consultants position!
She says, looks like you may have been dealing with CJ,
Customer: Yes that's who I talked to
[this happens at least 3 times a week, I see this as I sit opposite the receptionist]

Sales Consultant: All our vehicles now have maintenance minder system. The system will actually monitor your driving habits and accordingly notify you when it is ready to bring in the vehicle for any service. When the oil life reaches 15% the vehicle will display a wrench to let you know it's time to schedule a service and also it will display a service code. You could have any where between 4,000 and 8,000 miles when this light comes on. It is no longer dependent on miles, but rather on your driving.
Customer: So how many miles will I have to service the vehicle at?
[hmmm... hellooo... was the dude talking to the wall?]

OK lets reverse it now...

So the customer walks on to the showroom and is greeted by sales consultant
Sales Consultant: Hello Mr./Ms. Customer welcome to ABC Store, are you here to buy a car?
[no dude! they came to buy a cow!, what else do you sell tacos?]

Sales Consultant: Welcome to Honda of XXXX, what brings you here today?
Customer: We are looking for a car for our daughter.
Sales Consultant: Oh great, you have come to the right place, we have hundreds of cars.
[duhh... did you think they just .. pooof!!! appeared in the showroom without driving through the lot and seeing that you have cars?]
Sales Consultant: Will you be looking at new or used cars?
Customer: A new 2 door
Sales Consultant: So we are looking at a new Honda huh?
[no dude!, they came to Honda store to purchase new Toyota which you can't sell to them]